Frequently Asked Questions

Explore our FAQ page to find answers to commonly asked questions about our services, from storage options to billing and security. If you have additional questions, feel free to reach out to us at (618) 939-8224 for personalized assistance.
Where is Waterloo Self Storage located?
Waterloo Self Storage is conveniently located at 136 Williamsburg Ln, Waterloo, IL 62298, serving not only Waterloo but also the neighboring communities.

What are the office hours?
Our office operates by appointment only. For personalized service, please give us a call at (618) 939-8224 to schedule a visit.

What are the access hours?
Enjoy 24-hour access to your stored belongings, allowing you to retrieve or store items at your convenience, day or night.

Am I required to store long-term?
No, we offer flexible storage solutions to accommodate both short-term and long-term needs. Store with us for as long as you require.

What documentation do I need to rent a unit?
To rent a unit, you'll need a valid government-issued photo ID, such as a driver's license, passport, or state ID.

How do I pay my storage bill?
Paying your storage bill is hassle-free with our online bill pay option, making it easy and convenient to manage your account from anywhere.

We also accept check or cash payments.
Rental fees are due monthly.

We do not send out invoices for monthly payments, however invoicing is available for those customers who pay quarterly, semi-annual, or annually.

What items am I not allowed to store?
For the safety and well-being of all customers, we prohibit the storage of hazardous materials, perishables, illegal items, firearms, explosives, and flammable substances. Please refer to our rental agreement for a comprehensive list of prohibited items.

What security features do you offer?
Our facility is equipped with top-notch security features, including secure units with the Guardian Lock System on all rental units, ensuring your belongings are protected. Additionally, hard surface paving around all units adds an extra layer of convenience and protection for your stored items.

Waterloo Self-Storage
136 Williamsburg Ln
Waterloo, IL 62298-2000
(618) 939-8224